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• CafeSuite » Client software: How does client software communicate with CafeStation?
  
  Answer: Client software (CafeAgent) keeps direct connection with CafeStation using TCP/IP protocol. Program takes up two free ports. ...
  
  
• CafeSuite: What TCP/IP ports are used by CafeSuite?
  
  Answer: By default CafeSuite uses ports 7777 and 7778, but it can be configured to use any other port numbers.See also: How does client software communicate ...
  
  
• Troubleshooting: CafeStation cannot connect with some of the workstations. What's wrong?
  
  Answer: First, make sure that the computers are visible in local network. Try pinging unconnected workstations from main computer: ping workstation_name_or_IP Replace workstation_name_or_IP with the Server address field ...
  
  
• CafeSuite: What is the right way of upgrading CafeSuite?
  
  Answer: Here's a detailed description of the upgrade procedure. Please follow these steps to avoid upgrade problems: Download the latest installation package from our website and ...
  
  
• CafeSuite » Recovery Module: What requirements does CafeSuite Instant Recovery Module have?
  
  Answer: CafeSuite Instant Recovery Module requires: Windows XP, Windows 2000 or Windows Vista (Windows 9x/Me is not supported anymore) CafeSuite (client or server) installed on computer ...
  
  
• CafeSuite » Recovery Module: How to uninstall CafeSuite Instant Recovery Module?
  
  Answer: There are three ways to uninstall CafeSuite Instant Recovery Module:You can uninstall from the DOS screen if you press Home key before Windows starts to ...
  
  
• CafeSuite: How to install CafeSuite?
  
  Answer: Here are the basic steps necessary to install CafeSuite in your network: Download the latest version of CafeSuite from our website. Run downloaded installation package on ...
  
  
• CafeSuite » Client software: How to install client software on the workstations?
  
  Answer: Remember to configure client software before installing it on the workstations. See topic: What should I do to configure client software? Installing client software, after it's ...
  
  
• CafeSuite » Client software: What should I do to configure client software?
  
  Answer: Configuring client program should normally be done before installing it on client PCs. First please go to main settings (menu Program/Options) and on Main/Connection page ...
  
  
• General information: How can I move my CafeStation installation to another machine?
  
  Answer: Here's the procedure for changing computer where CafeStation is installed: First, please install CafeSuite on the new PC. It should be the same or newer version. ...
  
  
• General information » Features: Is it possible to disallow usage of inactive computers?
  
  Answer: Yes! You can configure client software so that it automatically locks the workstation until it's activated from the server. This is the default behavior. ...
  
  
• General information » Features: I have members who have a domain login, will these members have to log in
  
  Answer: No. You can configure client software to use the domain logon details automatically.You'd need to enable the Automatically log on with system username option in ...
  
  
• General information » Features: Can the workstation lock screen be altered (skinned) to reflect my branding? Where I can
  
  Answer: Yes, you can customize the skin of the logon window. You can also change the background of the login screen to display picture with your company logo or ...
  
  
• CafeSuite » CafeStation: How can I uninstall CafeSuite / CafeStation?
  
  Answer: CafeSuite software consists of CafeStation and CafeAgent programs. You need to uninstall both if you want to remove the softwarecompletely. CafeStation is installed on the ...
  
  
• CafeSuite » Client software: How can I uninstall client software / CafeAgent?
  
  Answer: You can use menu Workstation/Close client program in CafeStation to remotely close or uninstall CafeAgent without typing password provided that there is connection with the ...
  
  
• CyberPrinter: How to install CyberPrinter?
  
  Answer: Here are the steps necessary to install CyberPrinter in your network:Download the latest version of CyberPrinter from our website. Install the downloaded package on the ...
  
  
• CafeSuite » CafeStation: How to disable maintenance mode for operators?
  
  Answer:     To completely disable maintenance please set 'Max. number of simultaneously maintained computers:' to 0 on Security page in program settings. To disallow maintenance only for specific operators, disable 'Main/Administrate ...
  
  
• CafeSuite » CafeStation: CafeStation asks me for the authorization code when starting up, what should I do?
  
  Answer: You can obtain the 10-digit authorization code at:http://cafesuite.net/authJust should enter your ClientId and password (see our email with license key) and HardwareId that CafeStation shows ...
  
  
• CafeSuite: Is it possible to use older version of CafeSuite after using a newer one? Can
  
  Answer: Please note that CafeSuite might not be backward-compatible. Data files created by newer version may not work with older ones. If you want to downgrade, ...
  
  
• CafeSuite » Client software: How should I reinstall client software manually?
  
  Answer: Sometimes it may be needed to reinstall client software manually in order to upgrade it. Here's the simple procedure of doing so:After you install the ...
  
  
• General information » Features: What about WOL / Wake-On-Lan / WakeOnLAN / Wake on LAN?
  
  Answer: Wake-On-Lan feature is already implemented in CafeSuite. CafeStation automatically tries to wake PC up when new session is started provided that Automatically wake up computers ...
  
  
• General information » Features: I can't find smart card function. Do you sell smartcard module seperately?
  
  Answer: Smartcard module is included in external devices module (it also supports barcode scanner, magnetic card reader and POS printers). Smartcard settings are located on Memory ...
  
  
• CafeSuite » Client software: Can I change the note that says welcome to our internet cafe to welcome to
  
  Answer: Of course - you can change this default text in client setup (menu Program/Client setup) on Workstation lock/Look page and then update client configuration remotely. ...
  
  
• Troubleshooting: I've lost operator password. Is there any way to recover it?
  
  Answer: There is no way to recover operator password. You'll need to remove the users.dat file in the Data folder in the installation directory (usually C:\Program Files\CafeSuiteData) ...
  
  
• CyberPrinter: I have installed the program at the main CPU nicely, but in the client it
  
  Answer: The client will autodetect the CyberPrinter server provided thatthey are both on the same network (the client broadcasts network message to locate the server). Please ...
  
  
• CyberPrinter: How do I get CyberPrinter to add the print price to the CafeSuite client bill?
  
  Answer: You just need to enable Automatically add printouts to customer bill if possible option on Printing control page in CafeStation setup. Alternatively you can also ...
  
  
• CafeSuite » Client software: Everytime we reboot the client PC the program is requesting for the address of the
  
  Answer: This problem can occur when you install CafeAgent without first specifying server address in client setup. Please go to menu Program/Client setup and press Detect ...
  
  
• General information » Features: Can the server and client be installed on the one machine (e.g. workstation)?
  
  Answer: They can, but it's not recommended at all as the software wasn't designed to work this way. However we're currently developing another software product that ...
  
  
• CafeSuite: How can I know check when my license expires? When my support period ends? Or
  
  Answer: You can check it through menu Program/License in CafeStation. It shows all your license details including when time-limited license is going to expire (or 'never' ...
  
  
• CafeSuite » Client software: How to download or get client software? Where is the client software?
  
  Answer: The client software - CafeAgent - is copied to CafeSuite\Client folder when you install CafeSuite. It is recommended to share this folder (readonly) to quickly ...
  
  
• CafeSuite: What operating systems does CafeSuite support? Does CafeSuite work on Windows Vista/XP/2000/Me/9x? Mac? Linux?
  
  Answer: CafeSuite (both server and client program) works on any Windows system including Windows 7/Vista/XP/2003/2000/Me/98/95 (both 32-bit and 64-bit OS versions). We recommend to use CafeSuite ...
  
  
• General information: Can I use CafeSuite with Deep Freeze or other instant recovery software and hardware?
  
  Answer: Yes, CafeSuite can be used together with Deep Freeze and other instant recovery solutions. You just need to remember to quit protected/frozen mode (thaw PCs) ...
  
  
• Troubleshooting: I can't get connection/communication between the server and client PCs althought I can see all
  
  Answer: First of all the fact that computers are visible in the network neighbourhood or that they can access Internet doesn't necessarily mean that TCP/IP network is properly ...
  
  
• General information: Can I setup cafesuite without IP address?
  
  Answer: Yes, you can, but if you want to control client PCs you will need to enter main PC address in client setup, so that they ...
  
  
• General information » Features: Can CafeSuite used on thin clients? With terminal sessions? With Citrix server?
  
  Answer: CafeSuite since version 3.42 supports thin client systems. You need to enable the following two options on Security/Connection page in configuration:Accept multiple connections from the ...
  
  
• CafeSuite » Client software: How can I change the password?
  
  Answer: In client configuration (menu Program/Client setup) on the first Connection page there is a button Set client password. After modifying the password remember to update ...
  
  
• CafeSuite » Client software: How can I close the client program on the client computer without having to display
  
  Answer: You can use menu Workstation/Close client program in CafeStation to remotely close CafeAgent. Otherwise to do it manually just press Alt+F4 key when PC is ...
  
  
• General information » Features: Is there any possibility to keep customers from shutting down or restarting computers?
  
  Answer: There is a system restriction Disable system shutdown command on System policies/Security page in client setup. Just turn it on if you want to prevent ...
  
  
• General information: I'm administrator of cyber cafe and I want to know how can I enter the
  
  Answer: Please note that the CafeSuite forum is only available to registeredusers. In order to log in you need to use the client ID and passworddelivered ...
  
  
• CafeSuite » Client software: Does CafeAgent require administrative rights on 2K/XP everytime to run it, even after I have
  
  Answer: No, it doesn't require administrative rights. Actually for greater security it is strongly recommended to use limited accounts for your customers. ...
  
  
• General information » Features: While client has been locked for quite some time is it possible to automatically shutdown
  
  Answer: Yes, just enable options Turn the monitor off and Turn off computertoo and also specify amount of time to wait (on Workstation lock pagein client ...
  
  
• General information: Why does CafeStation loose connectivity with client PCs on Windows XP? How to remove the simultaneous
  
  Answer: If you have problems with random connection breaking or client software not responding on Windows XP SP2, it's very possible that the max. connection limit has been ...
  
  
• CafeSuite » Client software: Can I run the client program in safe mode?
  
  Answer: Yes, the recent versions of CafeAgent execute in safe mode too (without extra settings). ...
  
  
• General information: What should I do to keep workstations running when I'm restarting the server? Because currently
  
  Answer: You need to disable option Lock when connection is lost - you will find it on Workstation lock page in client setup. You can also ...
  
  
• CafeSuite: If I need to change server computer with CafeStation how will CafeSuite respond to new
  
  Answer: Yes, you can use the same license key on the new machine. You will only be asked to confirm your license online on our website ...
  
  
• Other questions: Do game consoles count towards a workstation license? For example if I have 5 PCs
  
  Answer: You can control as many unconnected workstations (such as game consoles) as you want without ordering extra client licenses. So in your example you would ...
  
  
• Other questions: How can I bypass or unlock the station if the CafeStation server is down or
  
  Answer: You can close CafeAgent by clicking Alt-F4 when PC is locked and confirming your password. However you can also use a secret account feature - ...
  
  
• General information: What are the minimum hardware requirements to install CafeSuite?
  
  Answer: You will find detailed information about hardware requirements for both server and client here: http://cafesuite.net/cafesuite_requirements ...
  
  
• CafeSuite » Recovery Module: What is CafeSuite Instant Recovery Module and how does it work?
  
  Answer: CafeSuite Instant Recovery Module is a third-party instant recovery software solution that integrates with CafeSuite. The software restores all disk changes once? computer is restarted. The ...
  
  
• CafeSuite » Recovery Module: How to install CafeSuite Instant Recovery Module?
  
  Answer: Here are the installation steps: You can download the installation package from our website. Before installation please make sure that your computers are clean, configured, defragmented, ...
  
  
• CafeSuite » Recovery Module: How to register CafeSuite Instant Recovery Module?
  
  Answer: Once you purchase CafeSuite Instant Recovery Module - either together with CafeSuite or as an upgrade - you will receive a new CafeSuite license key ...
  
  
• CafeSuite: How to upgrade client program? When I upgrade CafeStation are the clients also updated?
  
  Answer: Currently after installing new version of CafeSuite you need to upgrade clients manually: - turn on your client PCs and wait until they connect with the ...
  
  
• CafeSuite » CafeStation: What does it mean that system policy is greyed? Why there are three possibilities for
  
  Answer: There are three states of checkboxes on System restrictions page in client setup: - greyed (default) - policy registry key remains unchanged (as set by administrator ...
  
  
• CafeSuite » Recovery Module: Can I install Instant Recovery Module on the server computer?
  
  Answer: Since CafeSuite version 3.49c it is possible to install and use recovery module on the server PC too. There is a new Instant Recovery page ...
  
  
• General information » Features: Does CafeSuite have ability to install software by executing exe file from server and installing
  
  Answer: CafeSuite has the ability to:- remotely upgrade client program (CafeAgent) on client PCs through menu Workstation/Update client program- remotely execute any command or application through ...
  
  
• Troubleshooting: How to report problem with CafeAgent?
  
  Answer: Usually reported problems are configuration and system specific. Therefore you should send us as much information as possible when something doesn't work as desired. For CafeAgent issues, ...
  
  
• Troubleshooting: How to check what address and port CafeAgent tries to connect to?
  
  Answer: If CafeAgent cannot connect to CafeStation, you should verify if it connects to the correct server hostname/IP and port. To do that use Set server ...
  
  
• Troubleshooting: When i try to install client, it displays message 'The dynamic link Library CafeAgent.dll could
  
  Answer: When you install old version of CafeAgent on Windows Vista/7 (or even restricted Windows XP) you need to right-click on CafeAgent.exe and select Run as ...
  
  
• General information » Features: Can I block downloads?
  
  Answer: Blocking downloads completely is rather a bad idea, because customers come to Internet cafe just to download something and copy on pendrive. We recommend to ...
  
  
• General information: Can I block copying files to pendrives or USB drives?
  
  Answer: You can use Disk restrictions feature (on Disk restrictions page in client setup) and create a rule to prevent customers from copying files to USB ...
  
  
• General information: Why is the trial/upgraded version always showing up the cafegate.com webpage everytime we login on
  
  Answer:   That just means that upgrades and support period for your license is over - you can always install the latest upgrade without purchasing a renewal, ...
  
  
• CafeSuite: How to change language of the software?
  
  Answer:   To change language of CafeStation use menu Program/Language. In client setup on 'User interface' page you can change ...
  
  
• CafeSuite: How can I create, edit or update CafeSuite translation?
  
  Answer:   It is possible to easily create and edit all CafeSuite translations using free RapidTranslation application. You are welcome to download it here. http://cafesuite.net/files/Translator.zip You will find there: RTEdit.exe ...
  
  
• CafeSuite: How to create a new CafeSuite translation?
  
  Answer: In this article you can read the basics about localizing CafeSuite and getting translation editor. This guide shows how to create a completely new CafeSuite translation: download ...
  
  
• General information » Features: How can i lock Start menu on client computers?
  
  Answer:   You can lock Start menu either by hiding it completely or only by disabling access to certain features (recommended) on System Policies/Start menu page in client settings ...
  
  
• General information » Features: Is it possible to monitor and control bandwidth in CafeSuite?
  
  Answer:   - when installing CafeAgent there might be Windows warnings while installing bandwidth driver (to prevent it go to System applet in Control Panel, click 'Driver ...
  
  
• General information » Features: How to configure built-in print control in CafeSuite?
  
  Answer:   In order to make print control charge for printouts you need to: - go to 'Printing control' page in program settings (menu Program/Options), select each printer available ...
  
  
• General information: Is there a way to free the time and lock the workstation with one click?
  
  Answer:   Yes, you can free and lock workstation using the 'Free' button on Time toolbar: - make sure time toolbar is enabled in menu View/Toolbars/Time - please disable 'Show ...
  
  
• CafeSuite » CafeStation: How to change group of some computers?
  
  Answer: Workstations can be assigned into groups in CafeStation. Each workstation in group shares the same configuration and charging rate. To assign workstation to another group please:- ...
  
  
• General information: We are about to format our server PC, but we have already done it to
  
  Answer: You don't need to uninstall client program - just make sure that after reinstalling Windows on server PC you assign the same computer name or ...